Analytici v oblasti riadenia a organizácie práce

Key job responsibilities
-Review Customer Journey mapping, User Stories and Use Cases to understand the end
user requirements in order to validate both online functionality and supporting business
processes operate as specified.
-Work with Product, Technology and Fulfilment Center Operations teams to log, verify,
track and resolve product issues.
- Define, plan and drive product test strategy in production like environments. Direct all
User Acceptance Testing (UAT) activities, monitor progress, track test plan, issues, risks,
and set testing priorities. Solicit information from SMEs and stakeholders from across
functional groups to identify the key dependencies and end to end processes involved
with UAT.
-Analyze data to help product management making better-informed decisions. Identifies
risks and challenges early and ensures that mitigation measures are put in place to
minimize issues throughout the product lifecycle.
- Work closely with Operations and Partner Managers to improve the customer experience.
-Support the Product team in defining and maintaining updated Product Help content and
other relevant Seller facing material.
- Organize and present product and operations metrics to senior management and key
stakeholders to communicate progress towards business drivers.
- Devise and lead Pilot projects across programs to test manual solutions before automated
launches
-Work with stakeholders across 4 different marketplaces (and time zones) when required