Náplň práce
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Research, analyze and resolve the Customer’s inquiries and payment blockers
Reconcile AR balances, manage and resolve every financial discrepancy between our and Customers’ accounts
Earn customers’ and peers’ trust and build long-lasting relationship.
Participate to cross functional and process improvement projects
Create and implement standard operating procedures and process workflows. Analyze, recommend and implement process improvements
Collaborate with the Global Finance Operations team, stakeholders and internal business partners in other world’s regions
Timely report via weekly metrics and provide status updates on customers’ accounts and projects
Participate in operational excellence activities
Continually look at ways to improve the customer experience