Náplň práce
- Manage customer accounts receivable and oversee credit collection activities.
- Review and monitor Accounts Receivable (AR) aging reports, ensuring collection targets are achieved.
- Respond to customer invoicing inquiries, investigate unpaid or disputed balances, and collaborate with customers to resolve issues and correct billing discrepancies.
- Reconcile outstanding receivables with customers to ensure timely and accurate payment collection.
- Collaborate effectively with internal teams and external stakeholders to deliver excellent customer service, particularly when supporting customers facing cash flow or operational challenges.
- Build and maintain strong relationships with customers and key stakeholders, focusing on delivering an outstanding customer experience and continuously improving customer satisfaction.
- Partner with customers to identify opportunities for process improvements and resolve escalated payment or invoicing issues.
- Analyze existing collections processes, identify inefficiencies, and implement improvements to enhance operational effectiveness.
Predpoklady:
- Basic Qualifications
- Fluent in German and English (written and spoken).
- Bachelor's degree in Finance, Accounting, Economics, or a related field.
- Previous experience in Accounts Receivable, Financial Operations, or a similar finance role.
- Experience in a customer-facing environment, such as Customer Service, Collections, or Billing.
- Strong analytical and communication skills, with the ability to interpret financial data and communicate findings effectively.
- Proactive mindset with excellent problem-solving abilities and a focus on delivering solutions.
- Advanced knowledge of MS Office, particularly Microsoft Excel, for reporting and data analysis.
- Strong interest in financial operations and the ability to collaborate with cross-functional teams and stakeholders at different organizational levels.
- Confident communicator, comfortable handling customer inquiries and resolving issues via phone and email.
- Ability to present information clearly and professionally to various audiences.
- Preferred Qualifications
- Experience managing customer communication through multiple channels, including phone and email.
- Familiarity with ERP systems or financial software, such as SAP, Oracle, or equivalent platforms.
- Experience participating in process improvement initiatives or projects focused on increasing operational efficiency.
- Ability to work effectively in a fast-paced, international environment while managing multiple priorities.