• Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA &
quality standards
• Keeping records of customer interactions and contacts
• Researching required information using available resources
• Communication and coordination with all team members, internal departments and local offices
• Following-up on customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending processes improvements
Global Blue Slovakia s. r. o.